RoboKtchn Refund/Cancellation Policies

To provide the best customer satisfaction, we provide the following solutions. 

Food Order Errors

If you receive food that is different from what you ordered, please contact us. 

If you were charged for the wrong order:

  • For credit card payments, you will be charged based on the price of your correct original order without any additional fees. If the fee paid is greater than the item received please contact us to provide store credit for your order.
  • For cash payments, we will ask you to pay the difference if the order you mistakenly received costs less than your original order. If the order you mistakenly received is more expensive than your original order, we will refund the difference.

Food Order Incomplete

If an item is missing from your order, please contact us.

  • You may ask for it to be delivered to you. 
  • You may ask for the item to be canceled. You must resolve the problem with the delivery driver while they are still at your location.

Food Dissatisfaction

Refunds / cancellations are only permitted for orders that arrive differently than what is stated on the receipt i.e.: missing items, or incorrect items.

Cancelling an Order

If you wish to cancel your order, you must do so before we send you an order confirmation. Any attempt to cancel your order after that point will not be considered.

Cancelling Restaurant Delivery

If you wish to cancel delivery, you must do so before the order is out for delivery. After the delivery driver leaves the restaurant, you cannot cancel delivery. 

Please note, canceling delivery does not equal cancelling your order. It means that you have chosen to pick up your order yourself. 

Pick Up Orders

Please arrive at the appropriate time to pick up your order, so as to ensure its freshness. If you will be arriving late, please let us know as soon as possible and no later than 20 minutes prior to the original pick up time. If you arrive late, without having previously notified us, we will not be held responsible for the quality of your food. No refunds or cancellations will be permitted.


 

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